Customer Service: contact@willyswoods.com

Return & Refund Policy

Willy's Woods Return and Refund Policy

At Willy's Woods, we take pride in the quality of our handcrafted woodwork. Due to the customized nature of our products, returns, refunds, and exchanges are only accepted under specific conditions outlined below.

Eligibility for Returns and Replacements

Non-Returnable Items: All items are non-returnable unless there is a manufacturing defect.
Customized and Personalized Items: Custom and personalized products cannot be returned unless there is an error on our part. Please carefully review your customization details before placing your order.

Damaged or Defective Items

If an item arrives damaged or with a defect, we offer a replacement. To qualify for a replacement:

Contact us within 7 days of receiving your item.
Provide a clear photo of the defect or damage.

Once verified, we will cover the return shipping fees and process a replacement as quickly as possible.

Refunds and Exchanges

Refunds and exchanges are only offered in cases where we have made an error. If approved, refunds or exchanges will be processed within 2 weeks of receiving the returned item.

Return Shipping

For eligible returns due to errors on our part, we will be responsible for return shipping fees. Customers will not be responsible for any return shipping charges in these cases.

We hope this policy clarifies our commitment to quality and customer satisfaction. If you have any questions or need assistance with a damaged or defective item, please contact us at contact@willyswoods.com.

Willy's Woods Terms of Service Welcome to Willy's Woods! By using our website and purchasing our products, you agree to the following terms and conditions. Please read these terms carefully, as they set out the rules and guidelines for using our services and website. 1. General Information Willy's Woods provides custom woodworked products, including cutting boards, bottle openers, coasters, signs, and more. Our products are handcrafted, and minor variations in color, texture, and finish may occur. By placing an order, you acknowledge and accept these natural variations. 2. Order and Payment Terms Order Acceptance: All orders are subject to acceptance and availability. Willy's Woods reserves the right to refuse or cancel orders at any time for reasons including product availability, inaccuracies in product information, or other issues related to pricing or stock. Pricing: All prices are listed in USD and are subject to change without prior notice. Prices do not include taxes or shipping fees, which will be added at checkout based on your location. Payment: Payment is due in full at the time of purchase. We accept major credit cards and other forms of payment as specified on our website. 3. Shipping and Delivery Our shipping policies, including estimated delivery times, shipping costs, and order tracking, are outlined in our policy page https://willyswoods.com/pages/shipping-policy. Willy's Woods is not responsible for delays caused by the carrier or any other circumstances beyond our control. 4. Returns, Refunds, and Exchanges Our return and refund policies are detailed in our [Return and Refund Policy] https://willyswoods.com/pages/return-refund-policy. Please note that custom or personalized items cannot be returned unless there is a defect or error on our part. For any issues with damaged or defective items, customers must provide proof of damage within 7 days of receiving their order. 5. Product Information, Customization, and Customer Liability Customization: Some products allow for custom text, logos, or designs. Please ensure that all customization details are correct before placing your order, as we cannot make changes once production has started. Copyright and Liability for Custom Designs: By uploading images, logos, or other artwork for engraving, you represent and warrant that you either own the copyright to the content or have permission to use it. Willy's Woods assumes no responsibility for verifying copyright ownership. Customers assume full liability for any legal issues arising from the use of copyrighted material provided without authorization. Once a custom order is completed, customers are fully responsible for the use of the design, and no modifications or cancellations will be permitted after the sale is finalized. Color and Finish Variations: Due to the natural characteristics of wood and our handcrafted process, minor variations in color, texture, and finish are normal and not considered defects. 6. Intellectual Property All content on our website, including images, logos, product descriptions, and designs, are the intellectual property of Willy's Woods. You may not reproduce, distribute, or otherwise use our content without express permission from Willy's Woods. 7. Limitation of Liability Willy's Woods shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. By purchasing our products, you assume all responsibility for their intended use. We are not responsible for any injury or damage resulting from improper use of our products. 8. Governing Law These terms are governed by and construed in accordance with the laws of [Your State/Province, e.g., Mississippi], without regard to its conflict of law principles. 9. Changes to These Terms Willy's Woods reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates. 10. Contact Information If you have any questions about these Terms of Service, please contact us at: Email: contact@willyswood.com Phone: 769-567-4755 By using our website and placing an order with Willy's Woods, you acknowledge that you have read, understood, and agreed to these terms.